Frequently Asked Questions
This list of FAQ's may help you find out more about Hypertufa (aka Tufa) and what you can do with it!
If you still want to know more, please contact us.
Q. What is hypertufa?
Please refer to our home page for a detailed explanation.
Q. Does your product come with a guarantee?
We happily stand by our product for a period of 5 years, we appreciate proof of purchase if possible. Please note that water features are not recommended for indoor use as cracking can occur. Our guarantee would not apply if a water feature was used indoors.
Q. Do your water feature pumps come with a guarantee?
All our pumps come with their own 2 year guarantee.
Q. Does your product require sealing?
All water feature dishes & bird baths are sealed with our specially formulated sealant making them water tight & easy to clean. The pots, planters and other garden items do not require sealing.
Q. What about cleaning & maintenance?
Water features come with their own cleaning instructions. Some people like the mossy look but this is easily cleaned with any number of pavement cleaners available on the market (plus a good scrubbing brush) or we recommend simply using bleach (diluted) and a bit of elbow grease!
Q. Water features – are they easy to install & what sort of pump will I need?
Our water features are very easy to install and come complete with their own set-up instructions. They come with either a 12 volt pump for the DIY or a 240volt pump requiring an electrician (unless you already have an existing RCD protected power source). We can help advise which is the most suitable option for you.
Q. The water in my water feature keeps turning brown, what do I do about it?
This happens initially because of the peat content in the mixture. Over time it will dilute and clear. Just keep freshening the water.
Q. Brown stains have appeared on my planter.
This happens initially because of the peat content in the mixture. Over time it will dilute and clear.
Q. What are your Freight costs?
It depends very much on the size or quantity of your order and your location. Smaller items can be shipped via courier. We are happy to provide you with a quote.
